For the convenience of our customers, we have a 24/7 online application of financial assistance available here. Our clients can complete the application and one of our representatives will contact you.
“For clients who have been financially affected by the Coronavirus (COVID-19) situation and need help, we have created this online financial assistance request so that you can complete it at any time of the day. We have been receiving a high volume of daily calls, and we want to make the process easier for our clients. A representative will contact the person to discuss their financial situation individually and evaluate the different alternatives that best suit their needs,” said Idalis Montalvo, Oriental Vice President of Marketing and Public Relations.
On the other hand, the Customer Service Center with accounts originated in Oriental will open this Saturday and Sunday to answer calls from customers who need to request for financial aid by phone. The client may call 787.620.0000 or 1.800.981.5554 from 8:00 am to 5:00 pm. Customers with accounts originated from Scotiabank Puerto Rico, and USVI can call 787.766.4949 from 8:00 am to 5:00 pm.